Refund policy
Placeholder policy. The timelines below are indicative and need Kritika's sign-off before launch.
When we refund
We refund in full — including the shipping you paid — when a piece reaches you damaged, when we have sent the wrong item, or when we cancel your order because the cloth ran out before we could cut it.
For a change of mind, a refund is available within seven days of delivery provided the garment is unworn, unwashed and still carries its tags. The original shipping charge is not refunded in this case.
Sale pieces are final and cannot be refunded for a change of mind. If something is wrong with the making, that is a fault and the first paragraph applies.
How it works
- 01
Tell us within the window
Write to us with your order number and, for a damaged piece, photographs. Faults must be reported within 48 hours of delivery; change-of-mind returns within seven days.
- 02
We arrange the pickup
For faults we book and pay for the return courier. For change of mind, the return shipping is yours to cover unless we say otherwise.
- 03
We inspect and approve
Once the piece is back with us we check its condition and approve the refund. This usually takes two to three business days from delivery to our studio.
- 04
The money goes back
Refunds are issued to the original payment method. Your bank decides how quickly it appears — typically five to seven business days after we approve it, sometimes longer for international cards.
Common questions
How long does a refund take?
We approve within two to three business days of the piece reaching us. After that it is with your bank, which usually takes a further five to seven business days. We cannot speed that part up, but we can show you the refund reference.
Can I have store credit instead?
Yes, and we can usually issue it the same day we receive the piece, because it does not wait on a bank.
What if only part of my order is going back?
We refund per item. The rest of the order is unaffected, though a partial return can take the order below the ₹5,000 free-shipping threshold, in which case the shipping charge is deducted.
What if my order never arrived?
Tell us and we will raise it with the courier. If the parcel is confirmed lost we refund in full or remake the piece, whichever you prefer.
TODO: replace this entire page. Real copy needs Kritika's decision on change-of-mind refunds vs store credit only, the actual courier's return SLA, who bears return shipping, and a lawyer's review against the Consumer Protection (E-Commerce) Rules, 2020.